CREDIT & EXCHANGE :
Mixpresso Coffee provides our customers with a 7 day satisfaction replacement guarantee on all purchases. We agree to replace or refund your product at your discretion providing the product returned is unused and unopened.  In the event that the same product is no longer in stock, we will replace the product with a similar item after you accept our replacement notification email. 

All return items must be in it's original package and/or condition. Otherwise, there is absolutely no exchange or refund. Credit value for returned items will not exceed current selling or market price of the same item. There are NO refunds with respect to special orders or custom products produced to original purchaser’s specifications except as expressly stated in writing by Mixpresso Coffee. Please note that all shipping & handling fees are non-refundable. 

Due to unpredictable market situations, we do not offer any price protection or adjustment once the order is processed and/or shipped.

RETURN MERCHANDISE AUTHORIZATION (RMA) :
Please include your order number(this is MANDATORY) and email to our RMA department at info@mixpressocoffee.com to first obtain a RMA number for all possible defective item being returned. Otherwise, no return will be accepted. All return shipping costs for defective or non-defective items are solely the responsibility of the customer. All unauthorized returned products will be refused and shipped back at the expense of the sender. 

All RMA numbers are valid for 10 days after the date of issuance. We must receive the merchandise within 10 days to consider the RMA valid.

RMA is not valid for any short-circuited item or items returned showing physical damage, including a burnt processor. Customer holds full responsibility for any mal-practice or misuse of the products.

Merchandise will be considered out of warranty if physical damage is found on returned items; or if warranty labels have been removed; or merchandise is disfigured in any way, shape or form.

Product(s) returned without defects will not be refunded on shipping. 


TECHNICAL SUPPORT :
Please include your order number(this is MANDATORY) and a detailed description of the problem(s) and contact us at  1 (888) 825 9025 or send us an email for any technical questions to mixpressocoffee.com and/or relations@mixpressocoffee.com Please make sure you provide us your correct e-mail address, and we will reply you as soon as possible.


CANCELLATION OF ORDER :
Please call us immediately at 1 (888) 825 9025 or email us at relations@mixpressocoffee.com for order cancellation. If your order was shipped and the tracking number was issued, you are responsible to pay for the following cancellation charges:

3% credit card processing fee + all shipping and handling charges

As we process the orders with great care and concern accordingly to the customers' requirements and specifications; in return, we would like the customer to treat the order seriously. There is no exception to these charges.